What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American
Express), PayPal, and other secure payment gateways. You can choose your preferred method at
checkout.
How long does it take to process and ship my order?
Orders are typically processed within 1-3 business days. Once your order is processed, shipping
times vary depending on your location:
USA, UK, and Australia: 4-10 business days
Other countries: Shipping times may vary. Please contact us for specific delivery estimates.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your
package online. If you do not receive the tracking information, please check your spam/junk folder
or contact our support team.
Do you offer free shipping?
Yes, we offer free shipping to the USA, UK, and Australia. For other countries, please contact us at
support@alvendi.com to check if free shipping is available or for any shipping charges.
Can I change or cancel my order after placing it?
You can request changes or cancellations within 24 hours of placing your order by emailing us with
your order number and details. After 24 hours, the order will be processed, and changes or
cancellations may not be possible.
What is your return policy?
We have a 30-day return policy. For customers in the USA, UK, and Australia, we offer free returns.
Customers in other countries will need to cover return shipping fees. Please contact us first via email
before sending a return. For detailed information, please review our Return Policy.
How do I initiate a return?
To initiate a return, please email us with your order number, a brief description of the issue, and
attach pictures or a video of the product. We will provide you with the appropriate warehouse
address to send the returned item.
Can I exchange an item instead of getting a refund?
Yes, you can choose to exchange the returned item for a replacement or receive store credit for
future purchases. Refunds are also available; please refer to our Return Policy for more details.
What should I do if I received a damaged or defective product?
If you receive a damaged or defective product, please contact us within 7 days of delivery. Provide
your order number, details of the damage, and photos or a video. We will arrange for a replacement
or refund as per our return policy.
We do not ship to P.O. boxes or similar addresses. Shipments to APO/FPO addresses are possible but
may require additional processing time after delivery to the military post office. Please contact us for
more details.
What happens if my order is delayed?
While we strive to deliver your orders on time, delays may occur due to factors beyond our control,
such as holidays, weather conditions, or customs delays. In such cases, we will keep you informed.
You can always reach out to us via email for updates.
How can I contact customer support?
You can contact our customer support team by emailing support@alvendi.com or using the contact
form on our “Contact Us” page. We aim to respond to all inquiries within 24 hours on business days.
Do you offer international shipping?
Yes, we offer international shipping. Shipping fees, delivery times, and customs duties vary
depending on the destination. Please contact us at support@alvendi.com to get a quote or for more
information.
Will I have to pay customs duties or taxes on my order?
Depending on your country, you may be required to pay customs duties, taxes, or import fees. These
charges are not included in our product prices or shipping fees and are the customer’s responsibility.
Please check with your local customs office for more information.
How do I use a discount code or coupon?
To apply a discount code or coupon, simply enter the code at checkout in the “Discount Code” field,
and the discount will be applied to your total. Please note that some coupons may have expiration
dates or be limited to specific products.
Can I change my shipping address after placing an order?
Yes, you can update your shipping address within 24 hours of placing your order by emailing us.
Please include your order number and the correct address. After 24 hours, changes may not be
possible as your order will already be in processing.
What if I entered the wrong shipping address?
If you accidentally provided the wrong shipping address, please contact us immediately. If the order
has not yet been shipped, we will do our best to correct it. However, if the package has already been
dispatched, we cannot guarantee changes.
Do you offer gift wrapping or special packaging?
Currently, we do not offer gift wrapping services. However, all items are carefully packaged to
ensure they arrive in excellent condition.
How do I leave a review for a product I purchased?
To leave a review, visit the product page of the item you purchased and click the “Write a Review”
button. We appreciate your feedback, as it helps other customers make informed decisions.
How can I subscribe or unsubscribe from your newsletter?
To subscribe to our newsletter, enter your email in the subscription box at the bottom of our
website. To unsubscribe, click the “Unsubscribe” link at the bottom of any newsletter email you
receive from us.
What happens if I receive the wrong item?
If you receive the wrong item, please email us within 7 days of delivery with your order number and
photos of the incorrect product. We will arrange for a replacement or issue a refund as per our
policy.
How can I reset my account password?
If you need to reset your password, click the “Forgot Password?” link on the login page and follow
the instructions. You will receive an email with a link to reset your password.
What if my tracking number doesn’t work?
If your tracking number is not working, please allow 24-48 hours for the courier to update the
tracking information. If it still does not work, feel free to contact our support team for assistance.
How can I check the status of my order?
You can check the status of your order by logging into your account and visiting the “Order History”
section. Alternatively, you can track your order using the tracking number provided in your shipment
confirmation email.
What if I have more questions that are not covered here?
If you have any other questions or concerns, please do not hesitate to reach out to us via email at
support@alvendi.com. We are here to assist you!